Last Revised on: 2nd April 2026
Your privacy is extremely important to us, and we take our responsibility to safeguard your personal data very seriously. We are committed to ensuring that all personal data is processed in compliance with applicable privacy regulations, including the General Data Protection Regulation (GDPR).
This Privacy Policy outlines how Nixfix processes personal data through its brand UpSnatch. It is applicable to any personal data collected or processed from users ("you") of the services, websites, and apps provided under the UpSnatch brand.
By using our services, you acknowledge and agree to the processing of your personal data as described in this Privacy Policy.
If you have any questions, concerns, or require further clarification regarding this Privacy Policy, feel free to reach out to us via email at [email protected].
Nixfix, a company registered under BTW BE 0747.701.932 and headquartered in Belgium, acts as the data controller for personal data processed as part of UpSnatch's services. This means we are responsible for determining the purposes and means of processing your personal data.
While we do not process data on behalf of third parties, we work with select service providers to enable the delivery, security, analytics, and marketing of our services:
These service providers operate under contractual, technical, and organizational safeguards intended to protect personal data in accordance with applicable data protection laws, including GDPR where applicable.
We collect personal data that you provide directly, as well as data generated automatically when you interact with our services. This includes, but is not limited to:
If you choose to sign in with Google, UpSnatch may receive limited account information from Google through Amazon Cognito using the openid, email, and profile scopes. This may include your Google account identifier, name, email address, and profile picture. We use this information only to authenticate your account, create or link your UpSnatch profile, and maintain account security. We do not request access to Gmail, Google Drive, Google Contacts, Google Calendar, or other Google user data.
UpSnatch's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
We strive to limit data collection to what is necessary for the proper delivery of our services, in line with the principles of data minimization. We do not request a phone number as part of our standard account sign-in scopes.
Your personal data is processed for several reasons, each tied to a specific legal basis under GDPR:
When you use our services, we process your personal data to:
We process your personal data to comply with statutory obligations, such as financial reporting, tax filings, and responding to regulatory requirements.
We also process your personal data for purposes aligned with our legitimate interests, such as:
Your personal data is not shared with third parties for their independent use except where necessary to provide requested services, comply with legal obligations, support our legitimate business operations, or where you have provided consent. We may share your information with the following trusted partners:
All service providers are expected to handle personal data under appropriate contractual and technical safeguards and to implement measures designed to protect the security and confidentiality of that data.
Where data is transferred to servers or locations outside the European Economic Area (EEA), such as the US, we ensure these transfers comply with GDPR requirements by implementing:
If you have concerns about data transfers, please contact us at [email protected].
We retain your personal data only as long as necessary to fulfill the purposes described in this policy or as required by law. After the retention period, your data will be securely deleted or anonymized.
For detailed retention periods, you can contact us at [email protected].
We use robust technical and organizational measures to safeguard your personal data from unauthorized access, disclosure, or alteration. These measures include:
The right to data protection is a fundamental right in the European Union. Even when you share your personal data with companies, you should always be able to maintain control over it. At Nixfix, you can exercise your rights regarding access, rectification, and deletion of your personal data. Requests to exercise these rights can be directed to us via email at [email protected].
You have the right to access your personal data and obtain information about how it is processed, including:
If your personal data is inaccurate or incomplete, you have the right to have it corrected or completed without undue delay. Simply contact us at [email protected] to submit your request.
You have the right to request the deletion of your personal data in the following cases:
Please note that certain legal or regulatory obligations may require us to retain some of your personal data.
In specific circumstances, you have the right to request a restriction on the processing of your personal data, such as when:
You have the right to receive the personal data you provided to us in a structured, commonly used, and machine-readable format, and to transmit it to another data controller where technically feasible.
You have the right to object to the processing of your personal data in the following situations:
If you believe your rights are not being upheld, you have the right to lodge a complaint with the Belgian Data Protection Authority (Gegevensbeschermingsautoriteit) using the contact details below:
To exercise any of the above rights, please contact us via email at [email protected]. We will respond to your request within 30 days of receipt.
This policy may be updated periodically to reflect changes in our services, infrastructure, or regulatory requirements. The latest version will always be available on our website.
This policy was last updated on 2nd April 2026. For archived versions, contact us at [email protected].